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Sales Policy

This sales policy ("Sales Policy") applies to you ("Customer", "you" or "your") when you purchase any products or services through the online store (the "Store") available through the website www.scalabiopromise.com.au (the "Site"). You agree that the following terms and conditions are the exclusive terms governing all sales transactions. Any attempt to alter, supplement, modify or amend this Sales Policy by the Customer will be considered a material alteration of this Sales Policy and, therefore, will be null and void. In addition, this Sales Policy is subject to change at any time, with or without prior written notice to you. Therefore, please check this Sales Policy carefully each time you place an order with or accept delivery of any goods through the Store.

1. Purchases

You may purchase products through our Store as a non-subscribing Site user. Please see our Privacy Policy for further details on how we collect, stores and use your personal information. You may purchase products that you wish to buy by adding such products to your shopping cart available throughout the Store. You may search for products, and review, add to or remove products from your shopping cart by using the navigational tools available on the Site. Once you have finished browsing you may proceed to submit your order to check-out for purchase. After you have submitted your order, along with your billing and credit card information, you will receive an e-mail receipt confirming your purchase. Prices, specifications and terms of offer contained on the Site are subject to change without notice. All prices are listed in Australian Dollars. We reserve the right to refuse service at our discretion.

2. Payment methods

We accept payment by PayPal, Visa and Mastercard.

3. Payment terms

An order placed through the Store is not binding until it is accepted; we must confirm authorisation of your credit card before we will accept an order. Payment for product(s) ordered is due prior to shipment of your order. Customers can make payments by any method listed under the Payment Methods section of this Sales Policy. You will receive an e-mail confirming acceptance of your order and processing of your payment following your submission of your order in accordance with this Sales Policy.

4. GST

GST is included in the published price of the item. No further taxes will be added at the time of purchase.

5. Order Cancellation

Customers may request that an order be cancelled provided that the order has not already been processed by emailing us. Customer's credit card will not be charged if the order is cancelled prior to processing.

6. Shipping Charges

Postage and handling incurs no additional cost for delivery addresses within Australia. Delivery outside Australia will incur an additional postage charge (see point 8 below).

7. Delivery Time

We will make every effort to get your order to you as soon as we can. In Australia, this is usually through Australia Post’s e-parcel system which ensures that your order can be tracked. We endeavour to have your order to you within 7 days, and 95% of orders are received within 14 days. However, in unusual circumstances delivery may take up to 28 days. Please note that it is at the discretion of Australia Post whether or not they will leave an item at your home if you are not available to take delivery. They may leave a card in your letterbox for you to pick up from your local Post Office.

8. Delivery outside Australia

Delivery to addresses outside Australia incur an additional postage charge, which is added during the checkout process. This additional charge comprises the exact cost to us of sending the merchandise via Registered International Post, which provides proof of sending and proof of delivery, but is not trackable. As postal systems vary in efficiency, it is difficult to provide an reliable estimate of delivery times.

We cannot guarantee that the recipient will not be charged additional taxes and levies (such an import duties and sales tax) by the authorities in their own country, and will not be held liable for these additional charges. However, in our experience this is rare in most countries.

The currency converter on this site is provided by Dynamic Converter. We do not guarantee its accuracy and will not be held liable for any losses resulting from its use. It is meant only as an approximate conversion tool based on the latest information. Rates for actual transactions may vary; therefore you should confirm current rates before making any transactions that could be affected by changes in the exchange rates.

We will under no circumstances be responsible for delays in delivery, and associated damages, due to events beyond our reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

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